REACH Edmonton’s 24/7 Crisis Diversion Team

Learn about Reach Edmonton’s 24/7 Crisis Diversion program. This program dispatches crisis diversion teams around the clock, 365 days a year. They respond to people who are in distress and vulnerable on the streets of Edmonton and is a collaborative partnership with:

• Boyle Street Community Services
• Canadian Mental Health Association (211 program)
• HOPE Mission
• REACH Edmonton

There are also stakeholders from:

• Edmonton Police Service
• Alberta Health Services Emergency Medical Services

In this webinar we’ll be hearing from guest speakers: Madeleine Smith, BSW, RSW, Co-director of Community Initiatives and Claire MacDonald, the Program Coordinator of 24/7 Crisis Diversion & WrapED. In this webinar, you will learn:

• The consultation process that led to creation of service

• How the service delivery partnership works and who is funding

• Communications and community engagement (ie how do people know to call)

• Relationship to police – do some calls to police get diverted to you

• Dispatch – What calls you will or will not respond to – how that works

• How long an average intervention takes, what are your goals, what are some common outcomes for clients

English:

Français:

Ce programme déploie des équipes de gestion de crise jour et nuit, 365 jours par année. Elles interviennent auprès de personnes en détresse et vulnérables dans les rues d’Edmonton.