The Walk-In Counselling Clinic (TWICC) and Counselling Connect/Counseling on connecte (CC-Coc)

Learn about quick access to counselling through two important Ottawa initiatives: The Walk-In Counselling Clinic (TWICC) and Counselling Connect/Counseling on connecte (CC-Coc). By providing same day or next day brief mental health and addictions counselling across the lifespan and in multiple languages these services support clients in need of immediate help. Join us for this webinar to learn more about these services and their place in the continuum of mental health and addictions supports.

The Walk-In Clinic has been operating since 2014 providing multilingual, accessible counselling services at a dozen locations. Counselling Connect, a virtual hub for booking into pooled single session counselling resources across the sector, is a pandemic innovation that launched in May of 2020. With the help of over 20 community partners (including TWICC), 10,000 children, youth, families and adults have been served through this community driven initiative to date.

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Français:

En savoir plus sur l'accès rapide au counseling grâce à deux initiatives importantes d'Ottawa : La Clinique de counseling sans rendez-vous (TWICC) et Counseling Connect/Counseling on connecte (CC-Coc).

Recovery Connections program run by Psychiatric Survivors of Ottawa

Learn about the Recovery Connections program run by Psychiatric Survivors of Ottawa. Peer support is an intentional and supportive relationship between two or more people who share a similar lived experience, such as a substance use and/or mental health challenge. It is a confidential, recovery-oriented, and mutual exchange that meets people with empathy, openness, and the freedom to explore their personal definition of recovery. 

Recovery Connections is a program of Psychiatric Survivors of Ottawa that partners with organizations in Ottawa to provide intentional-style peer support and family peer support. Peer support workers are sited in Inpatient Mental Health Units, Emergency Departments, community organizations and, very soon, supportive housing programs, to literally and figuratively meet people where they are at. RC peer support workers walk with people into communities of their choosing and develop community programming as needed. 

Amy Klassen has experience providing intentional-style peer support, coordinating peer support volunteers, and managing the Recovery Connections program. She is passionate about creating opportunities for connection, and climbs at least one tree a week.

NO RECORDED VIDEO WILL BE SHARED

Niagara Mental Health & Addictions Response Team (MHART)

Learn about the Niagara Mental Health & Addictions Response Team (MHART). Since 2018, Niagara has implemented a mobile, integrated health team to respond to calls about mental health and substance use issues. The team responds to 9-1-1 calls in a Niagara Emergency Medical Services SUV with a team of paramedics and nurses. The objective is to better address low acuity mental health and addictions challenges in with a timely response.

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Dans un VUS des services médicaux d’urgence de la région de Niagara, l’équipe composée de paramédics et d’infirmiers ou d’infirmières répond aux appels passés au 9-1-1. L’objectif est de mieux gérer les défis de gravité mineure relatifs à la santé mentale et aux dépendances, et ce, dans un délai raisonnable.

Minwaashin’s Street Team OutReach Mobile (STORM) program

Learn about The Street Team OutReach Mobile, STORM who has been an essential outreach service in Ottawa for over 12 years. The STORM teams are available to assist Indigenous women who are street involved with immediate harm reduction, safety planning, crisis interventions, and community referrals. STORM also serves women at-risk at becoming homeless and/or street involved. STORM plays an important role in anti-human trafficking efforts, through relationship building, providing transportation to safety, and aiding in arranging accommodations. Through additional funding in recent years, STORM is also able to serve men and non-Indigenous folks.

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REACH Edmonton’s 24/7 Crisis Diversion Team

Learn about Reach Edmonton’s 24/7 Crisis Diversion program. This program dispatches crisis diversion teams around the clock, 365 days a year. They respond to people who are in distress and vulnerable on the streets of Edmonton and is a collaborative partnership with:

• Boyle Street Community Services
• Canadian Mental Health Association (211 program)
• HOPE Mission
• REACH Edmonton

There are also stakeholders from:

• Edmonton Police Service
• Alberta Health Services Emergency Medical Services

In this webinar we’ll be hearing from guest speakers: Madeleine Smith, BSW, RSW, Co-director of Community Initiatives and Claire MacDonald, the Program Coordinator of 24/7 Crisis Diversion & WrapED. In this webinar, you will learn:

• The consultation process that led to creation of service

• How the service delivery partnership works and who is funding

• Communications and community engagement (ie how do people know to call)

• Relationship to police – do some calls to police get diverted to you

• Dispatch – What calls you will or will not respond to – how that works

• How long an average intervention takes, what are your goals, what are some common outcomes for clients

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Ce programme déploie des équipes de gestion de crise jour et nuit, 365 jours par année. Elles interviennent auprès de personnes en détresse et vulnérables dans les rues d’Edmonton.

CAHOOTS (Crisis Assistance Helping Out On The Streets)

CAHOOTS (Crisis Assistance Helping Out On The Streets) provides mobile crisis intervention 24/7 in the Eugene-Springfield Metro area. CAHOOTS is dispatched through the Eugene police-fire-ambulance communications center, and within the Springfield urban growth boundary, dispatched through the Springfield non-emergency number. Each team consists of a medic (either a nurse or an EMT) & a crisis worker (who has at least several years experience in the mental health field).

CAHOOTS provides immediate stabilization in case of urgent medical need or psychological crisis, assessment, information, referral, advocacy & (in some cases) transportation to the next step in treatment. Any person who reports a crime in progress, violence, or a life-threatening emergency may receive a response from the police or emergency medical services instead of or in addition to CAHOOTS.

Berkley Carnine, our presenter, is an educator, crisis worker, and organizer in Eugene, Oregon. She currently works as White Bird Clinic’s Community Education Specialist and as a mobile crisis counselor with CAHOOTS. Berkley has a Master in Fine Arts and twelve years of teaching experience in university and community college settings. She has fifteen years of community organizing experience including facilitating training and workshops on topics such as anti-oppression, nervous system support, de-escalation, and better bystander intervention. She’s also an Organic Intelligence practitioner and has been offering sessions and workshops in nervous system regulation and trauma resolution since 2016. Berkley brings her passion for healing, empowerment, and collective liberation to everything she does and believes everyone deserves dignity and wellbeing.

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Un webinaire qui portera sur le programme d’intervention en cas de crise CAHOOTS (pour « Crisis Assistance Helping Out On The Streets » ou « Aide aux gens dans la rue en situation de crise ») offert dans la ville d’Eugene-Springfield, en Oregon.

Drug Overdose Prevention Education Response Program

The DOPE Response team is a Community Health Centre lead program, offering assertive evening outreach to vulnerable and isolated community members in the Centretown, Carlington and Somerset West Community Health Centre catchments.  Services focus on increasing access to health promotion, prevention, treatment and harm reduction programs and services among high-risk people who use drugs.

This project builds on evidence-based best practices and our own experiences that recognize the value of having people with lived experience being an integral part of the opioid overdose response.

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L'équipe d’intervention « DOPE » (pour « Drug Overdose Prevention and Education » ou « Éducation et prévention en matière de surdose ») d’Ottawa.

Reaching Towards Change:
Developing a Framework for a Transformative Mental Health Crisis Service

Rachel Bromberg is the Co-Founder of the Reach Out Response Network, the Executive Director of the International Mobile Services Association, and a JD/MSW student at the University of Toronto. She also works with the education department at the Centre for Addiction and Mental Health providing trauma-informed de-escalation training to inpatient and outpatient staff. 

The Reach Out Response Network is an advocacy-focused non-profit dedicated to supporting the city of Toronto in designing and implementing a civilian-led mental health emergency service, which will be piloted in January 2022.